Shipping Destination
We only ship to an address in the United Kingdom.
Fragrances contain alcohol or flammable liquids, making it a restricted shipping item, we do not ship internationally.
Shipping Courier
We will only use Royal Mail to ship the order.
Shipping Rates
Free delivery on all orders to a United Kingdom address.
Shipping Dispatch Time
We will dispatch orders within 2 business days, any delays on our part, we will notify you by text or email.
Multiple Parcels
We abide by Royal Mail’s Terms of Service, they do have fragrance shipment restrictions, and maximum compensation payable amounts, in the event of parcel loss or damage. For large or high value orders, we may split into multiple parcels, to adhere to Royal Mail’s requirement. If we do this, we will make you aware before the order is dispatched. Any additional postage costs will be covered by us.
Delivery Times
Royal Mail provides estimated delivery times, these do not account for extreme weather conditions, natural disasters, postal strikes, or unforeseen circumstances. Once the package enters Royal Mail’s network, the delivery time should be used as a guide. In the event of any delays, we will strive to assist where possible, we cannot be held responsible for packages delivered outside of Royal Mail’s estimated time frame.
Your Responsibility
It is important you insert the correct delivery address at the payment point. If you make an error with the delivery address, we dispatch the parcel, we cannot be held responsible for your mistake.
Royal Mail may attempt to deliver the parcel when you are not in. Should they take the parcel back to the depot, they leave a card making you aware of this, and request you call them to rearrange delivery. Should you fail to do this, the parcel is returned to us, we will deduct the delivery charge we paid from the refund due amount.
Contact Details
Telephone Number: +447950946914
Email: contact@yourfragranceonline.co.uk